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Frequently Asked Question

FAQ Section

Frequently Asked Questions (FAQ)

No, we don’t pull your credit!

  • If you’re paying by cash or e-transfer, no credit check is required.
  • If you’re paying by credit card, we only require a valid credit card for the deposit and two pieces of ID (your driver’s license counts as one).

Not at all. Our mechanics inspect each car before every trip. If the car needs servicing during your rental, just give us a call—we’ll take care of everything.

We offer a mix of newer, late-model vehicles and well-maintained older models for budget-friendly rentals. Every car is serviced regularly and inspected by professional mechanics before each trip to ensure safety and reliability.

Our fleet ranges from compact cars and family sedans to minivans, luxury models, and full-size SUVs. We’re always expanding our selection—call us if you’d like to try one of our newest additions!

Purchasing rental car insurance is mandatory.

Insurance Options:

  • High Deductible Insurance ($2,000) – $25/day
  • Medium Deductible Insurance ($500) – $50/day
  • Zero Deductible Insurance – $100/day

Insurance coverage can be tailored to your rental needs. Please contact us if you’d like more details.

  • Be at least 21 years old.
  • Hold a valid driver’s license or international equivalent.
  • Have the original license and a clean driving record.

⚠️ Drivers under 28 must leave an additional $500 refundable deposit, for a total of $1,500.

Yes, pets are welcome! A pet fee applies, which you can add during booking.

Yes, you can return the vehicle early. Please note that all original discounts will be recalculated.

  • Renters 28 years and older: $1,000 CAD refundable deposit.
  • Renters under 28: $1,500 CAD refundable deposit ($1,000 + $500 additional).

We require a $1,000 deposit, returned after 10 business days to allow for accident deductibles or violation tickets.

  • Cancellations must be requested by email at least 48 hours before pick-up.
  • If we need to cancel, we’ll notify you 24 hours in advance and provide a replacement car or full refund.

No. Each rental includes 200 km per day.

  • Extra kilometers: $0.50/km
  • Unlimited kilometers available (within BC only)
  • Out-of-province fee: $20/day

Yes, with written authorization.

• $20/day cross-border fee applies.
⚠️ Approval must be granted before your trip begins.

Yes! Our cars are available for road tests. Please contact us for details.

21+ with a valid license. Drivers under 28 require a $1,500 total deposit.

Yes, as long as the vehicle hasn’t been booked by another renter. Contact Customer Support for extensions.

Yes. Child seats, GPS, and other extras can be added during booking.

No. Smoking, vaping, or drugs are strictly prohibited.

• A $250 fee applies if the car is returned smelling of smoke, vapor, or illegal substances.

No. The vehicle must be refueled before return.

• Missing fuel will result in a charge for fuel cost + convenience fee.

  • Normal dirt is fine; no car wash required.
  • Please keep the inside tidy (vacuum if needed).
  • Excessively dirty vehicles may incur a $150 cleaning fee.

No. Off-roading is strictly prohibited.

No. Only drivers listed on the rental agreement and who provide their license in advance are allowed to drive.